Privacy Policy

Effective 13 November 2026

Who looks after your information

CleanFlow Property Services Ltd is responsible for personal information collected through this website. Our company number is 17579307 and our registered office is 80A Ruskin Avenue, Welling, DA16 3QQ. For a privacy request, write to that address marked “Privacy” or use our general enquiry form.

What we collect and why

• Quote requests and enquiries. We collect the name, email address or phone number, postcode, service, cleaning frequency and optional details you provide. We use these to reply, check coverage and availability, and prepare a quote or take other steps at your request before entering a contract. We handle general enquiries under our legitimate interest in responding to people who contact us.
• Bookings and customer support. If you go ahead, we may use your service address, access instructions, appointment details and correspondence to arrange the clean, fulfil our booking responsibilities and handle follow-up. Where we need records to handle disputes or prevent misuse, we rely on our legitimate interests in running and protecting the business.
• Business records. We keep relevant records where required for tax, accounting or other legal obligations.
• Website operation. Our hosting providers may process technical details such as your IP address and browser information to deliver and protect the site. This serves our legitimate interest in operating a reliable and secure website.

We need the required form details to handle your request. Optional details are your choice. Please leave out payment card details, passwords, access codes and sensitive personal information. We use form submissions to deal with your request and related follow-up.

Who receives it

Our website is hosted on ChatGPT Sites, which processes submissions on our behalf. We may also use communications providers to reply to you, and share the information needed to quote for or carry out the job with the relevant cleaner. We may share relevant information with professional advisers or authorities where necessary to deal with a dispute or comply with the law.

Website information may be processed outside the UK, including in the United States. ChatGPT Sites provides UK transfer safeguards through standard contractual clauses and the UK Addendum. You can ask us for more information or read the ChatGPT Sites Data Processing Addendum.

How long we keep it

We keep enquiry information for as long as reasonably needed to respond, follow up and resolve any outstanding issue. If you book, we keep the relevant records for as long as we need them to manage the service, meet legal and accounting obligations, and handle any complaints or claims. We use these purposes and any applicable legal deadlines to decide when records can be deleted or anonymised.

Cookies and external resources

If you enquire through a dedicated campaign landing page, we record which form you used to understand which pages generate enquiries. We rely on our legitimate interest in measuring our marketing. The quote form does not use advertising cookies or tracking pixels. Our hosting provider may use essential technologies for site operation or security. The site loads fonts from Google Fonts, which receives technical request information such as your IP address to serve those files.

Your rights

Depending on the circumstances, you can ask to access or correct your information, have it deleted, restrict or object to its use, or receive a portable copy. You can also complain to the UK Information Commissioner’s Office. Use the contact details above to exercise your rights. How to complain to the ICO.