Terms of Service

Effective 13 November 2026

Who we are

CleanFlow Property Services Ltd is registered in England and Wales under company number 17579307. Our registered office is 80A Ruskin Avenue, Welling, DA16 3QQ. You can contact us through our general enquiry form or write to our registered office.

Quotes and bookings

Sending a request through our website asks us for a quote. There is no payment or commitment at this stage. Before you accept a booking, the quote or booking information will identify who will supply the cleaning and who your contract is with. It will set out the work included, the total price including applicable taxes and mandatory charges, or how it is calculated, the payment arrangements and any applicable cancellation terms. Availability is confirmed when your booking is accepted.

For regular cleaning, we’ll agree the frequency and how to change or end the arrangement before you book. Any extra work or price changes must be agreed before that work goes ahead.

Access and preparing for your clean

Please give accurate information about the property, arrange safe access and let us know about pets, hazards or surfaces that need special care. Please share access codes or key arrangements only through the method agreed for your booking.

Changes and cancellations

To change or cancel a booking, reply using the contact details on your booking confirmation. If you book as a consumer online or by phone, you generally have 14 days from the day after the contract is made to cancel without giving a reason. Tell the trader identified in your confirmation that you wish to cancel. You can do this by sending a clear message such as “I wish to cancel my cleaning booking” with your name and booking reference or appointment date.

If you expressly request that the service start during that period and then cancel, you may have to pay a proportionate amount for work already done, where the law allows. Your cancellation right ends once the service has been fully performed if you expressly requested an early start and acknowledged that completing the service would end that right. Any other booking-specific cancellation conditions will be provided before you agree to the booking and are subject to your statutory rights.

Service standards and complaints

Consumers have the right to a service carried out with reasonable care and skill. If there’s a problem, contact us using your booking correspondence or our general enquiry form and include the appointment date and what happened. We’ll review it with you and the relevant service provider. Where applicable, your legal remedies may include repeat performance or a price reduction. Nothing in these terms limits your statutory rights or any liability that cannot lawfully be excluded.